Return & Refunds Policy


At Ts Supply Co. we treat our customers like family. We want you to be as happy with your orders as we are fulfilling them. That iss why our Happiness Guarantee covers free returns (including free shipping) for up to 14 days. If you would like to return your purchase please reach out to us via email [email protected] Please note: Our Happiness Team is working hard to answer all customer requests, though you may currently experience longer wait times in hearing back from us. if you reach out to us, we will be sure to get back to you as soon as we can. Please note. If 14 days have gone by since your purchase, unfortunately, we can not offer you a refund or exchange. To be eligible for a return, you must let us know at most 14 days after purchase. Please do not send your purchase back to the manufacturer. Email us and we will be more then happy to help process your return.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and they your refund is processing. We will also notify you of the approval. Once we receive your items, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 days.


If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.


If you need to exchange any item due to a defect, please let us know and we will be more than happy to do so. We make sure to answer all emails within a 24 hour timeframe. SHIPPING: To return your product please email us for instructions we will answer your email within 24 hours. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please Email: [email protected]

You must be 21 years or older to browse this website and purchase products.

TS Supply CO. is a marketplace for smoking accessories. All products are intended for legal dry herb or tobacco usage. The statements and vaporizers & products shown on this website have not been evaluated by the US Food and Drug Administration (FDA). These devices are not designed to diagnose, cure, prevent, or treat any disease. Before using a vaporizer, please consult with a licensed health care provider. If you use a vaporizer, you do so at your own risk. Inhalation is inadvisable and may potentially be harmful. Any comments from user-submitted reviews found on this website are related to the users own personal experiences, and are not endorsed, reviewed, or necessarily shared by TS or its affiliates. Vaporizing does not necessarily eliminate any and all toxins found in vaporized substances, so much care should be taken prior to use. By using, you acknowledge and agree to abide by our Terms of Use page before making any purchase on this website.